Privacy Policy

This policy describes how {{COMPANY_LEGAL_NAME}} ("TEKAP") collects, uses, discloses, retains and protects personal information through the tekap.ca website, in accordance with Quebec's Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as amended by the Act to modernize legislative provisions as regards the protection of personal information (Law 25).

The person in charge of the protection of personal information at TEKAP is:

• Name: {{RESPONSIBLE_PERSON_NAME}}
• Title: {{RESPONSIBLE_PERSON_TITLE}}
• Email: {{RESPONSIBLE_PERSON_EMAIL}}
• Address: 3235 avenue de la Gare, Suite 310, Mascouche, Québec J7K 3C1

Any question, request or complaint regarding personal information may be sent to this person.

TEKAP collects only the information needed for the purposes set out in this policy:

• Contact form: first name, last name, email address, phone number, company name, service of interest and message content.
• Newsletter: first name, last name and email address.
• Chat assistant: the content of messages typed in the chat window.
• Client area: first name, last name, email address, client identifier and password, the latter stored in hashed form by the authentication provider.
• Browsing data: pages viewed, interactions with the site, referring source, device and browser type, IP address, technical errors, and the opening of the chat assistant and length of messages sent (not their content).

Personal information is used for the following purposes:

• responding to requests sent through the contact form and sending an email acknowledgement;
• sending the newsletter to subscribers;
• providing answers through the chat assistant;
• providing access to the client area;
• measuring site traffic, improving its content and operation, and detecting technical errors.

Personal information is never sold and is not used for any other purpose without the consent of the person concerned, except as permitted by law.

By submitting information through the site, the person concerned consents to its use for the purposes stated at the time of collection. Consent may be withdrawn at any time by writing to the person in charge named in section 2. Every newsletter also includes an unsubscribe option.

TEKAP relies on the following providers, which process personal information on its behalf:

• Vercel: website hosting;
• Supabase: database and client-area authentication;
• Resend: email delivery and newsletter list management;
• OpenAI: processing of chat assistant messages;
• PostHog: traffic measurement and browsing analytics.

These providers may process information outside Quebec, including in the United States. Before disclosing personal information outside Quebec, TEKAP conducts a privacy impact assessment and governs the disclosure with a written agreement, as required by section 17 of the Act.

Messages typed in the chat assistant are sent to OpenAI to generate a response. The site does not store conversation history in its own databases. Responses are generated automatically and may contain errors. Sensitive or confidential information should not be entered.

The site uses PostHog, an analytics tool that sets cookies and uses the browser's local storage to distinguish visits and sessions. These technologies are used solely for statistical purposes and to improve the site.

Visitors can refuse or delete cookies through their browser settings. Refusing cookies does not prevent use of the site.

Personal information is kept only as long as needed for the purposes for which it was collected, then securely destroyed or anonymized:

• contact form requests: {{CONTACT_RETENTION_PERIOD}};
• newsletter: until unsubscription;
• browsing data: {{ANALYTICS_RETENTION_PERIOD}};
• client-area accounts: {{ACCOUNT_RETENTION_PERIOD}}.

TEKAP applies reasonable security measures suited to the sensitivity of the information, including encrypted communications (HTTPS) and access limited to those who need it to perform their duties.

In the event of a confidentiality incident presenting a risk of serious injury, TEKAP notifies the Commission d'accès à l'information and the persons concerned, as required by the Act.

Subject to the exceptions provided by law, any person may:

• access the personal information concerning them;
• request its correction if it is inaccurate, incomplete or equivocal;
• withdraw consent to its use or disclosure;
• request that its dissemination cease or that any hyperlink attached to their name be de-indexed;
• receive the computerized personal information they provided in a structured, commonly used technological format.

Requests must be sent in writing to the person in charge named in section 2. TEKAP responds within 30 days of receipt. A person who is dissatisfied with the response may contact the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

TEKAP may amend this policy. The version in force is published on this page with its update date.